Frequently Asked Questions

General | Shipping/Returns | Wholesale

General

Here are some of our most frequently asked questions. Can’t find the answer to what you’re looking for below? Reach out to us at ahoy@oldwhalingcompany.com

How did you get the name Old Whaling Co?
We’d love to say it’s a whale of a tale, but it’s actually quite a simple story. Our name is inspired by our time spent on Martha’s Vineyard and Cape Cod and the history of those seaworthy locations.
Do you use whale oil/fat in your products?
Absolutely not!
Are your products hypoallergenic?
Our products are extremely mild and gentle. Our customers with the most sensitive of skin love our creamy bar soaps and rich body butters. To determine if our products are right for you, please see the full ingredients list of each product.
Do your products contain nuts?
  • Soaps - do not contain nuts
  • Body Butter - contains Shea butter which is extracted from a shea tree nut
  • Bath bombs - do not contain nuts
  • Scrubs - contains sweet almond oil
Are your products made for sensitive skin?
Customers with the most sensitive of skin find our products extremely mild and gentle.
Are your products safe for pregnancy?
Lots of mamas love our products! Only you and your doctor can determine if our products are right for you during pregnancy. Please see our full ingredients list for each product.
Are your products gluten free?
Yes, our products are gluten free.
Are your products vegan?
Yes, with the exception of our Oatmeal Milk + Honey Bar Soap and our Castile Baby Bar, both of which contain goats milk.
Do you test on animals?
Never ever! But they are safe to use on your pets.
Do you make shaving soap?
All of our soaps can be used for shaving!
Do you make Shampoo bars?
Any soap, with the exception of our Bamboo + Teak, can be used as a shampoo bar. Simply lather, massage in to hair + scalp, + rinse.
What is the base of your soap?
We use a combination of olive oil, coconut oil and soybean oil.
Do you offer fragrance free products?
Yes! Our Castile Baby Bar is fragrance free and our body butter is available fragrance free as well.

Shipping/Returns

We want you to be not just be satisfied, but ecstatic about your purchase! We make it easy on you - no return necessary. If you’re unhappy with your purchase please shoot us an email and we will work with you!

Where do you ship?
Currently we ship in the U.S. only. We are working with our UPS representative to open up worldwide shipping. We do not currently ship to any U.S. Territories including Puerto Rico, Guam or the U.S. Virgin Islands.
Can I cancel my order?
We can cancel your order up until it ships. Once an order leaves our hands, we are unable to cancel. If you need to cancel please call us at: 843-619-7799.
How do I track my order?
Once your order is processed, a tracking number will be assigned and emailed to you.
How do you ship?
Online orders are shipped via USPS, wholesale orders and some large online orders are shipped via UPS.
Can I ship to more than one address?
If you would like to ship to multiple addresses, please create an order for each address.
How do I get free shipping?
All orders $40 and over ship free to one address.
How long does it take to get my order?
We pride ourselves on our shipping time and want you to receive your order ASAP. Orders normally ship within 1-2 days, but same day or next day shipping is always our goal. Orders are packed seven days a week, but shipped Monday through Friday.
Can I get my order expedited?
Probably! Please send an email to: orders@oldwhalingcompany.com or call us at: 843-619-7799, and we can review options based on your deadline and location. 
Can you make custom products?
We do not offer custom options at this time.

Wholesale

Do you offer private label?
We do not offer private label.
I want to carry your products at my store. Where do I find your wholesale form?