Here are some of our most frequently asked questions. Can’t find the answer to what you’re looking for below?
Reach out to us at firstname.lastname@example.org
We’d love to say it’s a whale of a tale, but it’s actually quite a simple story. Our
name is inspired by our time spent on Martha’s Vineyard and Cape Cod and the history of those seaworthy
Our products are extremely mild and gentle. Our customers with the most sensitive of
skin love our creamy bar soaps and rich body butters. To determine if our products are right for you, please see
the full ingredients list of each product.
- Soaps - do not contain nuts
- Body Butter - contains Shea butter which is extracted from a shea tree nut
- Bath bombs - do not contain nuts
- Scrubs - contains sweet almond oil
Customers with the most sensitive of skin find our products extremely mild and
Lots of mamas love our products! Only you and your doctor can determine if our
products are right for you during pregnancy. Please see our full ingredients list for each product.
Yes, our products are gluten free.
Yes, with the exception of our Oatmeal Milk + Honey Bar Soap and our Castile Baby
Bar, both of which contain goats milk.
Never ever! But they are safe to use on your pets.
All of our soaps can be used for shaving!
Any soap, with the exception of our Bamboo + Teak, can be used as a shampoo bar.
Simply lather, massage in to hair + scalp, + rinse.
We use a combination of olive oil, coconut oil and soybean oil.
Yes! Our Castile Baby Bar is fragrance free and our body butter is available
fragrance free as well.
We want you to be not just be satisfied, but ecstatic about your purchase! We make it easy on you - no return
necessary. If you’re unhappy with your purchase please shoot us an email and we will work with you!
Currently we ship in the U.S. only. We are working with our UPS representative to
open up worldwide shipping. We do not currently ship to any U.S. Territories including Puerto Rico, Guam or the
U.S. Virgin Islands.
We can cancel your order up until it ships. Once an order leaves our hands, we are
unable to cancel. If you need to cancel please call us at: 843-619-7799
Once your order is processed, a tracking number will be assigned and emailed to
Online orders are shipped via UPS or USPS, wholesale orders are shipped via UPS.
If you would like to ship to multiple addresses, please create an order for each
All orders $50 and over ship free to one address.
We pride ourselves on our shipping time and want you to receive your order ASAP.
Orders normally ship within 1-2 days, but same day or next day shipping is always our goal. Orders are usually
packed and shipped Monday through Friday. Best time to place orders is before 2pm Monday through
Probably! Please send an email to: email@example.com
or call us at: 843-619-7799
ext. 0, and we can review options based on your deadline and
We do not offer custom options at this time.
If you have not ordered directly from Old Whaling Company previously, please fill out our Wholesale Application
to get started! Then, our team will review your application and pending approval, you’ll receive a login account to access our Wholesale Direct portal.
Click on the Account icon (between the Search icon and the Cart icon in the main navigation bar) and fill in the user information underneath the “Welcome Back” header.
If you cannot remember your password, or aren’t sure if you have an account, please email us at firstname.lastname@example.org
with your store name and email address you want associated with your account. We will give this account access and provide you with your login information.
Note: if you are not currently an Old Whaling Company retailer, you’ll need to complete a Wholesale Application
before receiving access to our Wholesale Direct portal.
If you already have a login account with Old Whaling Company for personal shopping, we’ll need to create a new account for you to access the Wholesale Direct portal.
- Create a new account with the email address you’d like to use for your wholesale account. Click on the Account icon, then fill out the form underneath the “New Customers” heading.
- Email us at email@example.com with your Store Name and the email address of your new wholesale account.
- We’ll give your new account access and you can then login to the Wholesale Direct portal.
If you are correctly logged in to the wholesale portal, you should see a blue banner across the top of the website which reads “Welcome to our Wholesale Portal.” You should also see wholesale pricing for casepacks instead of individual products.
- Ensure you are logged into the account associated with your wholesale profile.
- Email us at firstname.lastname@example.org with your Name, Store Name, and the email address of your wholesale portal account
ETo add a tester product, check the box either on the product page or beneath the product in your cart to automatically add a tester product to your order.
If you have added products to your cart, but are unable to check-out, it is likely your cart does not yet meet our minimum order threshold. All first-time orders have $250 order minimum, while all subsequent orders have a $150 order minimum. You can check this balance in your cart as well.
Shipping costs for our wholesale orders are 10% of the order total.
Yes! You can select “Wholesale West Ashley pick-up” on the shipping page during the checkout process.
Yes! Before completing your order, please email us at email@example.com
and we will mark you as a Local Retailer in our system so that you can select “Local Delivery” from the shipping page during the checkout process.
We do not offer private label.