ORDERS, SHIPPING and RETURNS
We want you to be thrilled with your order! If you are unhappy with your purchase, send us an email at firstname.lastname@example.org and we will work with you to make it right!
WHERE DO YOU SHIP?
HOW DO I GET FREE SHIPPING?
HOW DO YOU SHIP?
CAN I SHIP TO MORE THAN ONE ADDRESS?
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
HOW LONG DOES IT TAKE TO GET MY ORDER?
CAN I GET MY ORDER EXPEDITED?
CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
HOW DO I TRACK MY ORDER?
CAN I CANCEL MY ORDER?
I RECEIVED A GIFT ORDER WITH NO SENDER INFORMATION. CAN YOU TELL ME WHO SENT IT?
HOW DO I RETURN MY ORDER?
RETURNS & EXCHANGES
We hope you love your order, but if you are not completely satisfied for any reason, you may return the product within 30 days of your purchase. Please contact us at (843) 619-7799 x0, or email us at email@example.com as soon as possible if you would like to return or exchange your product. We are happy to assist you!
To return or exchange online or phone orders:
Please reach out to us as soon as possible so we can assist you with your return or exchange! You can call us at (843) 619-7799 x0, or email us at firstname.lastname@example.org. It’s best to have your order number or order information ready before contacting us so we can better assist you, if possible! Your order number can be found in your order confirmation email and your order packing slip.
- Contact us so we can facilitate your return or exchange.
- Pack item carefully, and ship to our mailing address:
Old Whaling Company
1941 Savage Road, 500F
Charleston, SC 29407
- If possible, please ship using a traceable and insurable method. Return shipping fees are the responsibility of the customer.
- We will process your return or exchange within 2 business days of receiving the product. Your refund will be processed back onto the original method of payment.
To return or exchange in-store:
You can return your product to two of our retail locations:
Broad Street location:
43 Broad Street
Charleston, SC 29401
King Street location:
409 King Street
Charleston, SC 29401
We will happily process your refund or exchange!
Please note: we do NOT accept returns or exchanges at our Charleston City Market location.
All returns will be credited back to your original form of payment minus any shipping charges.
We appreciate your business!